Welcome! We’re thrilled to collaborate with you and bring your vision to life. To ensure a smooth and professional experience, we’ve outlined our key policies below. If you have any questions, feel free to reach out—we’re here to help.
1. Free Initial Consultation
We start with a complimentary 30-minute consultation to understand your goals and explore how we can work together. This is your opportunity to share your vision and decide on the next steps.
2. Communication
Clear and open communication is essential. We primarily use email to stay organized and aligned but are happy to schedule meetings or calls as needed. Expect timely responses and proactive updates throughout the process.
3. Confidentiality
Your ideas and information are safe with us. We offer a Non-Disclosure Agreement (NDA) for every project to ensure complete privacy and security.
4. Respectful Collaboration
We value professionalism and mutual respect in all interactions. Your voice matters, and we’re committed to providing a positive, productive environment where your needs are always prioritized.
5. Cancellations and Rescheduling
Life happens, and we’re flexible. Please provide 72 hours’ notice for cancellations or rescheduling. Changes made after this timeframe may result in forfeiting the deposit to cover allocated time and resources.
6. Project Adjustments
We understand that plans can change. Any adjustments to the project scope will be discussed and agreed upon, with updated terms provided to reflect changes in timelines or costs.
7. Payments and Deposits
To begin your project, we require a deposit. This ensures our commitment to planning, research, and preparation for your vision. Once the deposit is received, we’ll provide a detailed agreement and timeline, ensuring transparency and alignment from the start.
8. Payment Methods
We accept payments via credit card, bank transfer, or check. All payment schedules and terms will be outlined in your contract for full transparency.
9. Termination of Agreement
While we aim for a seamless collaboration, either party may terminate the agreement if necessary. Any work completed up to that point will be invoiced, and deposits are non-refundable.
10. Resolving Disputes
In case of disagreements, we prioritize open communication to find a resolution. If needed, a neutral third party can assist with mediation.
11. Our Promise to You
We’re dedicated to your success. From start to finish, we strive to build a relationship rooted in trust, respect, and shared creativity, ensuring your vision becomes a reality.
Thank you for reviewing our policies. Let’s create something extraordinary together!